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Quality Systems
Adecco South Africa’s commitment to quality service delivery is personified by our Quality Management Division. Adopting a value based methodology; this division operates independently within our organizational structure to ensure that it remains unbiased in the resolution and operational process.
Our core focus includes, but is not limited to:
The Client
We have developed an array of tools for our clients to ensure that our service delivery always exceeds their expectation namely:
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Monthly Client Satisfaction Indexes, which measures the client’s level of satisfaction across the entire |
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company and addresses each internal department
individually. |
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Internet based portals where clients can electronically record queries or complaints. This medium also |
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allows our client’s to interact directly with a department
head or even the Managing Director. |
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Adecco contact staff assigned to a client’s portfolio is performance managed on a weekly and monthly |
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basis to
ensure that all key activities are performed and visiting schedules
adhered to. |
The Candidate
We provide both internet and non internet based solution to help candidates better manage their careers and make the job hunting process both quick and comfortable. The exposure on these mediums ensures that our vacancies are exposed to a much greater community and that prospective employers sample a greater diversity of potential employees.
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Internet Users can visit www.adecco.co.za to register and apply for vacant positions |
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Non internet users will soon be able to interact with our mobile cellular based technology. |
The Branch
Branch operations are monitored and audited against a stringent set of parameters on a continual basis. These measures of control include:
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Daily Calling Schedules and activity reports |
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Monthly Compliance Reports |
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Quarterly Branch Audits |
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Annual spot inspections |
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Operating guidelines, procedures and best practise
methods are constantly being redeveloped using
both |
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local and international expertise |
The Network
We are constantly designing and implementing new techniques to streamline work flow and communication between our various internal departments. These developments ensure that preventative and auditable measures are in place to reduce client and employee queries to a minimum.
Some of these developments include:
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Internet based mediums that monitor, control
and enforce our placement related procedure.
This ensures |
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that no transaction is invoiced without
appropriate authorization whilst creating a
detailed audit report to |
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track and speed up the process. This medium ensures that new transactions are invoiced the same day. |
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Centralized document repositories where our
client related information and transactions
are stored. This |
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ensures that customers can quickly extract old information they might require. |
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Quality improvement systems that records and
controls both internal and external queries,
complaints and |
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non conformances. Web based systems that
controls and audits candidates’ credentials
and statutory |
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required documents i.e. drivers
licenses, trade certificates, HAZ certifications and many more. |
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Xpert Testing
